Cancellation Policy

At Justin’s Auto Spa, we understand that plans can change, and we strive to accommodate our customers to the best of our ability. However, we require a minimum of 24 hours' notice for any cancellations or rescheduling of bookings to effectively manage our schedule and resources. Please note the following policy:

Notice Period:

We require a minimum of 24 hours' notice for any cancellations or rescheduling of bookings. This allows us to adjust our schedule and offer the availability to other customers.

Cancellation Fee:

If a cancellation or rescheduling request is made within the 24-hour notice period, a 20% cancellation fee based on the total cost of the booking will be charged upon rescheduling. This fee helps us cover the costs associated with the reserved time slot and potential loss of business.

Notification Method:

Cancellation or rescheduling requests must be made in writing via email, phone, or in person. We recommend confirming the cancellation or rescheduling with our team to ensure proper communication and processing.

Exceptions:

Exceptions to the cancellation and rescheduling policy may be made in case of extenuating circumstances, such as a documented emergency or unforeseen event. Our team will review such cases on an individual basis and may exercise discretion in applying the cancellation fee.

We appreciate your understanding and cooperation with our cancellation and rescheduling policy. By booking with us, you acknowledge and agree to abide by this policy. Thank you for choosing Justin’s Auto Spa for your needs, and we look forward to serving you in the future.

If you have any questions or require further clarification, please do not hesitate to contact us.

Sincerely, 

Justin’s Auto Spa